Terms and conditions

The use of our site, the placing of an order or any contact with InnovArt implies full and complete acceptance of the following documents:

• Terms and Conditions;
• Legal Notices;
• Terms of Use;
• Privacy Policy;
• Cookies Policy.

All other documents issued by InnovArt SA are purely indicative and not contractual.

The Customer declares that he/she has reached the age of majority, that he/she is legally competent and capable of discerning in accordance with the Swiss Civil Code, and that he/she is acting as an individual for private use. InnovArt SA reserves the right to modify the Terms and Conditions at any time and without prior notice.

InnovArt offers personalization, modification and restoration services for watches belonging to its customers. These services do not involve the manufacture or sale of watches. They are carried out exclusively on authentic brand-name watches supplied by the Customer.

Prior to any intervention, the Customer is required to provide the necessary documents attesting to the authenticity of the watch.

In the absence of these documents, or if there is any doubt as to their validity, InnovArt reserves the right to refuse the order.

The customer undertakes to use the personalized watch for personal and private purposes only. InnovArt's liability is expressly excluded for any improper use or resale of personalized watches.

To place an order, the Customer must fill in the application form and accept the Terms and Conditions by ticking a dedicated box. All information contained in the form is believed to be true, and InnovArt declines all responsibility for any error resulting from an inaccuracy in the said form.

Once the request has been sent, the customer receives an acknowledgement of receipt by e-mail, generally within 24 hours.

This acknowledgement does not constitute validation of the order. An offer will be made within ten days. After this period, the absence of a reply will be considered as an implicit refusal.

The offer must be accepted or refused within the time period specified on the offer.

If the order is accepted, InnovArt will send a confirmation including the invoice and instructions for payment of the deposit and shipment. The order becomes firm and definitive on receipt of the deposit.

Thereafter, the customer has a period of time mentioned on the quotation to send the watch to be personalized, starting from the confirmation of the order. Any watch received late will result in a possible price change.

It is important to note that InnovArt may refuse a request at its sole discretion, without obligation to provide justification and without prejudice.

The prices mentioned on the InnovArt website are given for information only and are not contractual. The definitive amounts appear exclusively in the order confirmation. Additional costs such as VAT, customs duties or other local taxes are the sole responsibility of the customer.

Certain countries may be subject to additional charges (duties, taxes). The Customer is solely responsible for the payment of any such additional charges, as well as the payment of VAT to the tax authorities of his/her place of residence.

Invoices issued by InnovArt are payable in two stages:

• Payment of a deposit, corresponding to a percentage of the total amount of the order, which may vary according to the Services ordered. All orders are considered final once the deposit has been paid. Regardless of the cancellation period or reason, deposits paid by the customer are non-refundable.
• Payment of the balance of the order, once the Services and mandates have been finalized.

InnovArt uses the Stripe payment system for payment by credit cards such as Visa, American Express and Mastercard.

InnovArt also accepts payment by bank transfer. Please contact us to receive our bank details.

The lead times indicated by InnovArt are given purely as an indication.

Consequently, no claim for damages or request for cancellation will be accepted in the event of delay.

InnovArt guarantees its work from the date of delivery of the watch. This warranty does not cover normal wear and tear, loss, theft or misuse.

Any work carried out on the watch by a third party automatically voids this warranty.

As the Services offered by InnovArt are performed on request and according to your own requirements, the right of withdrawal is excluded.

The brand names and models mentioned on the InnovArt website remain the exclusive property of their respective manufacturers.

InnovArt acts independently and without authorization from these manufacturers.

The processes and concepts developed by InnovArt remain its exclusive intellectual property.

Any provision of the Terms and Conditions which is wholly or partly in conflict with mandatory Swiss law shall be severable and any nullity, whether total or partial, of such a clause shall not affect the validity of the remainder of said clause or of the other clauses of these conditions.

In addition, the conditions shall be read in accordance with the letter and meaning intended by InnovArt for interpretation purposes, in compliance with the principle of good faith set forth in art. 2 para. 1 of the Swiss Civil Code.

The InnovArt Terms and conditions are governed by Swiss law.

In the event of a dispute, the parties agree to seek an amicable solution before any legal proceedings.

Failing agreement, the competent courts will be those of InnovArt SA's registered office, with the exception of federal courts.

If you have any questions concerning the Terms and conditions, please contact us by e-mail at contact@innovart.com.